Tech Mahindra Hiring Technical Support / Service Desk | Freshers Apply Now

Short Intro

Tech Mahindra’s Technical Support / Service Desk role is a foundational entry point into the global IT services industry, especially suited for freshers and early-career professionals who want to build strong exposure to enterprise IT operations. This role sits at the intersection of technology, customer experience, and service delivery, making it highly relevant in today’s digitally dependent business environment.

As organizations continue to rely on complex IT systems, cloud platforms, and digital workplaces, the demand for skilled service desk professionals has grown steadily. This position is ideal for candidates who may not have deep programming experience but possess logical thinking, communication skills, and a willingness to learn. Fresh graduates from any discipline who are looking for stable career growth, structured training, and long-term opportunities in IT support, infrastructure, and operations should strongly consider this role as a starting point.

Job Highlights

Job Description

The Technical Support / Service Desk role at Tech Mahindra focuses on providing first-level IT assistance to global clients and internal users. Professionals in this role act as the first point of contact for technical issues related to hardware, software, applications, and network access.

Rather than being a purely reactive role, modern service desk functions are increasingly data-driven and process-oriented. Employees are expected to diagnose issues accurately, follow structured workflows, and ensure minimal disruption to business operations. Over time, this role provides strong exposure to IT service management practices, enterprise systems, and customer interaction models, laying a solid foundation for career growth into infrastructure, cloud support, cybersecurity operations, or business analyst roles.

Roles & Responsibilities

• Respond to user-reported IT issues via phone, email, or ticketing systems
• Diagnose basic hardware, software, and network-related problems
• Provide first-level troubleshooting and resolution within defined SLAs
• Log, track, and update service tickets accurately
• Escalate unresolved or complex issues to higher-level support teams
• Follow standard operating procedures and quality guidelines
• Communicate clearly with users to ensure smooth issue resolution
• Maintain documentation and contribute to knowledge base updates

Skills Required

Technical / Tool-based Skills

• Basic understanding of operating systems (Windows/Linux fundamentals)
• Familiarity with common applications, email systems, and browsers
• Awareness of IT service management concepts (ITIL basics are a plus)
• Ability to navigate ticketing and remote support tools
• Willingness to learn enterprise IT platforms and tools

Analytical / Business Skills

• Logical thinking and structured problem-solving
• Clear verbal and written communication
• Customer-focused mindset
• Ability to work in shifts and follow processes
• Team collaboration and adaptability

Eligibility Criteria

• Any graduate from a recognized university
• Freshers and candidates with up to 5 years of experience are eligible
• Basic computer literacy is mandatory
• Willingness to work in rotational shifts if required
• Openness to PAN India work locations

Salary Details

The expected compensation for this role ranges between ₹3 – ₹5 LPA, depending on skills, prior exposure, location, and client requirements. Actual salary may vary based on interview performance and internal role mapping.

Selection Process (Expanded)

1. Application Screening
Profiles are reviewed for basic eligibility and communication readiness.
Prep tip: Ensure your resume highlights basic IT knowledge and customer-facing skills.

2. Technical / Aptitude Assessment
May include questions on computer basics, logical reasoning, or troubleshooting scenarios.
Prep tip: Revise OS basics, networking fundamentals, and common IT issues.

3. Interview Round
Focuses on communication, problem-solving approach, and role understanding.
Prep tip: Practice explaining how you would handle a user-reported issue.

4. HR Discussion
Covers shift flexibility, location preference, and career expectations.
Prep tip: Be honest about availability and learning goals.

What This Role Means in the 2025–2026 Job Market

As businesses continue digital transformation, IT support roles remain critical across industries. In 2025–2026, companies are prioritizing professionals who can ensure system reliability, user productivity, and seamless digital operations.

Service desk roles are no longer limited to basic troubleshooting. They increasingly involve data analysis, automation awareness, and process optimization. This makes the role a practical stepping stone toward analyst jobs for freshers, infrastructure engineering, and even sustainability-focused IT operations as organizations aim for efficient and responsible digital systems.

Tips for Freshers

Why This Role Offers Long-Term Value
Technical support roles provide real-world exposure to enterprise IT environments, something classroom learning cannot replicate.

Focus on Fundamentals
Strong basics in operating systems, networking concepts, and applications matter more than advanced coding at this stage.

Build Communication Confidence
Many freshers underestimate how important clear communication is in IT roles. Practice explaining technical issues simply.

Learn Process Thinking
Service desk roles train you to think in workflows, SLAs, and root-cause analysis—skills useful in business analyst interview preparation.

Avoid Common Mistakes
Do not oversell technical expertise you don’t have. Instead, emphasize learning ability and structured thinking.

Think Beyond the First Year
Many professionals transition from service desk into analytics, cloud operations, or ESG-aligned digital roles discussed in beginner guides to ESG and analytics.

Helpful Resources

ITIL Foundation Overview
Source: AXELOS
Introduces IT service management concepts.
Usage tip: Focus on incident and problem management basics.

Windows OS Fundamentals
Source: Microsoft Learn
Covers essential OS concepts.
Usage tip: Practice common troubleshooting steps.

Networking Basics
Source: Cisco Networking Academy
Explains foundational networking ideas.
Usage tip: Understand IP, DNS, and connectivity issues.

Communication Skills for IT Professionals
Source: Coursera
Improves client interaction skills.
Usage tip: Apply techniques during mock interviews.

Interview Insights

Interviewers typically assess communication clarity, logical troubleshooting approach, and customer-handling ability. Expect scenario-based questions such as how you would resolve login issues or application errors. Freshers should explain their thinking step-by-step rather than rushing to an answer.

How to Apply

Candidates should apply only through the official Tech Mahindra careers portal. Always rely on verified company channels for application and communication.

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About Company

Tech Mahindra is a global technology consulting and services organization with a strong presence across telecom, IT, and digital transformation domains. The company serves clients across industries including banking, healthcare, manufacturing, and technology.

Known for its large-scale service delivery and structured training programs, Tech Mahindra offers freshers exposure to real-world enterprise systems and global clients. The organization emphasizes continuous learning, process excellence, and career mobility, making it a suitable environment for early-career professionals looking to build long-term stability in the IT industry.

Disclaimer

This article is published for informational purposes only. We are not recruiters and do not charge any fees nor promote any third party to do so. Candidates must verify all details directly from official Tech Mahindra sources. Do not pay anyone claiming to offer jobs or guaranteed selection. Such claims are fraudulent.