Genpact Hiring Process Associate

Genpact Hiring Process Associate | 2025 | Freshers Apply Now

Posted On: December 21, 2025
Category: BPO / Customer Support Jobs

Short Intro

Genpact is hiring Process Associates (Voice Process) for its Gurugram location, offering fresh graduates an opportunity to start their careers in a global operations and customer support environment. With a salary range of ₹3 – ₹6 LPA, this role is ideal for freshers who have strong communication skills and are interested in customer interaction, collections support, and business process operations. Candidates looking to grow in a technology-driven, AI-enabled organization will find this role a strong entry point.

Job Highlights

Job Description

As a Process Associate – Voice at Genpact, you will work as part of the contact center and collections support function, interacting with customers through inbound and outbound calls. Your primary responsibility will be to provide quality customer service while assisting with payment-related queries, dispute resolution, and account management.

This role requires strong communication skills, a customer-centric mindset, and the ability to work in a fast-paced, performance-driven environment. It is well-suited for freshers who want to gain exposure to voice processes, financial operations, and enterprise-level customer handling.

Key Responsibilities (Explained Clearly)

Inbound & Outbound Voice Support

• Handle both inbound and outbound customer calls in a blended environment
• Communicate clearly and professionally with customers
• Understand customer concerns and provide accurate information

Collections & Payment Support

• Follow up with customers regarding outstanding or delinquent payments
• Collect payments over the phone or obtain payment commitments
• Guide customers through available payment options

Customer Assistance & Dispute Resolution

• Assist customers with billing queries, payment disputes, and account clarifications
• Share account statements and payment confirmations
• Ensure customer issues are resolved within defined timelines

Negotiation & Payment Planning

• Negotiate with customers to help bring accounts up to date
• Suggest payment plans based on customer requirements
• Balance customer satisfaction with business objectives

Process & Team Contribution

• Maintain accuracy while following defined processes
• Work towards team targets and shared goals
• Participate in training programs to upgrade skills
• Support continuous improvement initiatives

Skills Required

Technical / Functional Skills

• Basic understanding of customer service and collections processes
• Ability to handle voice-based interactions professionally
• Comfort working with call handling systems and basic tools
• Strong analytical and basic accounting understanding

Soft Skills

• Excellent spoken and written English communication
• Strong interpersonal and listening skills
• Customer-focused and solution-oriented mindset
• Ability to work under pressure and meet assigned deadlines.
• Willingness to learn and accept feedback
• Team-oriented attitude

Eligibility Criteria

• Education: Any graduate from a recognized university
• Experience: Freshers eligible
• Location: Gurugram
• Role Type: Voice / Contact Center

Candidates with prior exposure to collections or customer service may have an advantage, but it is not mandatory.

Preferred Skills (Optional but Helpful)

• Prior experience or internship in customer support or collections
• Basic knowledge of financial or accounting concepts
• Ability to handle customer objections professionally
• Strong problem-solving skills
• Interest in long-term careers in operations or BPM roles

Salary Details

The salary for the Process Associate – Voice role at Genpact ranges between ₹3 – ₹6 Lakhs Per Annum, depending on skills, interview performance, and business requirements. In addition to salary, employees gain access to structured training, career development programs, and internal mobility opportunities.

Selection Process

• Resume Screening
• Voice / Communication Assessment
• Operations or Process Interview
• HR Interview
• Final Offer

How to Apply?

Read the job details carefully
Click the Apply Now button
Log in or create a candidate profile
Fill in personal and academic details
Upload your updated resume
Submit the application

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Important Links

• Join our Telegram Group – ThePlacementNetwork
• BPO Jobs
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• Freshers Jobs
• Government Jobs

Tips for Freshers (Very Important)

Practice clear and confident English communication before the interview. Be prepared to handle role-play scenarios related to customer calls and payment discussions. Interviewers look for professional attitude, clarity of speech, patience, and problem-solving ability more than prior experience. Showing willingness to learn and adapt is a big advantage.

Helpful Resources (Text Only)

• Basics of customer service communication
• Voice process interview preparation
• Fundamentals of collections and payment handling
• Conflict resolution techniques
• Resume tips for BPO and voice roles

About Company

Genpact is a global advanced technology services and solutions company, helping leading enterprises across industries transform their operations through data, digital, and AI-driven solutions. With a workforce of over 140,000 professionals worldwide, Genpact is known for its strong learning culture, operational excellence, and commitment to innovation and integrity.

Disclaimer

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